HP Quality Center - Defect/Bug Tracking


  • HP quality center is web-based test management tool
  • QC is used to manage the application testing process
  • QC is used to define releases, specifying requirements, planning tests, executing tests, tracking defects, alerting on changes, and analyzing results
  • QC also shows you how to customize your project
  • Defect: Anything that is extra or missing or wrong in application is termed as defect
  • QC helps you to add defects to application when found and track the defect repair progression.
  • QC provides a central defect tracking system that can be used by testing and development teams to resolve defects

QC testing process includes 5 phases:
  • Specifying release
  • Specifying requirements
  • Planning Tests
  • Running Tests
  • Tracking Defects
Defect Modules:
  • QC Defect module provides complete system for logging, tracking, managing, and analyzing application defects
  • QC Defect tracking tools are organized into: Defects grid, Grid filter, Description, Attachments, History
Defect Logging: Steps to Log a defect
  • In Defect module, click New Defect
  • New defect dialog box contains data fields and multiple tabbed pages. This multiple tabbed pages are custom-defined by QC administrator for your project
  • You can also add attachments to provide more information about the defect. QC supports five types of attachments
  • Click Submit to save the defect to your project database
Defect Organizing - Grid filter provides two ways to organize defect grid:
  • Use entry boxes under each field heading in grid filter to select the criteria for filtering the data in the defects grid
  • Use the Filter dialog box to set a filter condition
  • To clear filter criteria, click the Clear Filter/Sort button
Defect Status:
  • New: Default status when defect is reported
  • Open: Indicates defect is assigned to review
  • Reopen: Indicates testing team reopened the defect which was closed
  • Fixed: Indicates defect is verified
  • Closed: Defect is closed and waiting fro approval by tester
  • Rejected: Defect is rejected , rationale fore rejecting defect to be provided
Defect association with other entities - Defects can be associated with the following entities:
  • Requirement
  • Test
  • Test set
  • Test instance
  • Test run
  • Test steps
  • Other Defect
This linkage of defects with entities enables to
  • Trace your defects from perspective of QC entities
  • Search defects that are related to specific QC entities
  • Link multiple entities of same type to the same defect
Defect Requirement:
  • Associating defects with test requirements will help to ensure consistency throughout the testing process
  • The defect-requirement association enables us to utilize the status of defects to determine whether requirements have been met
  • A requirement can be associated with more than one defect
  • Either a existing defect can be associated with the requirement or new defect can be added to requirement
Defect Test:
  • Association of defect with test helps to ensure defect traceability throughout the testing process. A defect may be indirectly linked to a test through other entities, such as a test instance, a test run, or a test step
  • Tests from Test plan module can be associated with defects that have been logged in the Defects module
Defect Matching:
  • Matching defects enables you to eliminate similar and duplicate defects in your project
  • Each time you add a new defect, Quality Center stores lists of keywords from the Summary and Description fields
  • When you search for similar defects, keywords in these fields are matched against other defects
  • Note that keywords must be more than two characters and letter case does not affect your results
Updating the defects:
  • A defect can be regularly updated to record all the information about an issue.
  • A defect can be regularly updated to record decisions made as different individuals review the defect.
  • While updating the defect ,click Details to update specific data fields.
  • Click Attachments to attach files to defect.
  • Click Linked entities and then click the Defects tab to link a defect to another defect.
  • Click Others tab to link a defect to other entities such as a test or test set.
  • Click History to view the changes made to defect.
Favorite view: A favorite view is a view of a Quality Center window with the settings you applied to it. Steps to create favorite view in defects grid:
  • Defect module should be displayed
  • Define a filter to view defects, Click the Set Filter/Sort button. The Filter dialog box opens.
  • Click the Filter Condition box, Click the browse button. The Select Filter Condition dialog box opens. Click OK to close the Select Filter Condition dialog box. Click OK to apply your chosen filter.
  • Add a favorite view. In the Favorites menu, choose Add to Favorites. The Add Favorite dialog box opens.
  • HP Quality Center - Defect/Bug Tracking


  1. Thanks for the article, very useful info. But I have one question, there are only 6 statuses in defect module in QC for defects, so when the defect is deferred, or if it is not reproducible what is the status given in defects module? thanks.

  2. It should be Reject with the related commnets.

  3. Thanks .. really help full.

  4. Didn't the filter option used to inclyue ASCENDING and DESCENDING options? I want to show the latest defects at the top of the screen display, not have to scroll thriugh them to the bottom.

  5. Thanks for sharing such nice information with us.
    Bug Defect Tracking

  6. Simple, easy to use interface, no training required 100% web based, does not require any capital expenditure on hardware.

  7. So, we use QC and after QA sets status=Retest Complete, we do not want to set status=Closed until the user has confirmed that the defect is fixed in production environment. So, we really need three additional statuses: Fixed in Production (waiting for user to reply), Production Fail (user tested in production and it has failed...should move back to Open/In Analysis), and Production Pass (user verified that the defect is fixed in production and status can now be moved to Closed).

  8. Very good Article. But have a question around the defect status.
    We do have a defect status as Cancelled. When do you suggest that we can have the defect status as cancelled.

  9. Who is the assignee of a "Closed" defect?